Auralytics
Voice and Audio Intelligence
Automate quality monitoring and coaching in your call center with AI-driven transcriptions and sentiment analysis. Transform every customer conversation into actionable business intelligence.
Process
Voice Intelligence Pipeline
01
Multi-Format Capture
Ingests WAV, MP3, M4A, and more with high-fidelity preservation.
02
Neural Transcription
Industry-leading speech-to-text with word-level accuracy and timestamps.
03
Code-Switching Support
Native understanding of Hinglish and mixed-language regional dialects.
04
Sentiment Analysis
Identifies agent empathy, customer frustration, and emotional trends.
05
Topic Clustering
Automatically groups calls by subject matter to identify systemic issues.
06
Automated Scoring
Objective performance ranking based on resolution and compliance.
Deliverables
What You Get
Real-time Dashboard & Analytics
Agent Coaching Insights
Compliance Monitoring Alerts
CRM Integration (Salesforce/Zendesk)
Tech Stack
Powered By
Whisper AI
Deepgram
PyTorch
NLP Transformers
React
FAQ
Common Questions
Ready to get started?
Book a free consultation and see how we can transform your IT.